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My One NZ
Samsung Galaxy S24

Samsung Galaxy S24

Android 14

How to guides

Reset network settings

If you have problems using network configurations on your phone, such as mobile data, Wi-Fi or Bluetooth, resetting the network settings may help.

Step 1 of 10

Slide two fingers downwards starting from the top of the screen.

Step 2 of 10

Press the settings icon.

Step 3 of 10

Press General management.

Step 4 of 10

Press Reset.

Step 5 of 10

Press Reset mobile network settings.

Please note that all saved APN connections, you've created, are deleted.
Step 6 of 10

Press Reset settings.

Please note that all saved APN connections, you've created, are deleted.
Step 7 of 10

Press Reset.

Please note that all saved APN connections, you've created, are deleted.
Step 8 of 10

Press Reset Wi-Fi and Bluetooth settings.

Please note that all saved Wi-Fi and Bluetooth connections and passwords, you've created, are deleted.
Step 9 of 10

Press Reset settings.

Please note that all saved Wi-Fi and Bluetooth connections and passwords, you've created, are deleted.
Step 10 of 10

Press the Home key to return to the home screen.

1. 1. Find "Reset"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press General management.
Press Reset.

2. 2. Reset the mobile network settings

Press Reset mobile network settings.
Please note that all saved APN connections, you've created, are deleted.
Press Reset settings.
Please note that all saved APN connections, you've created, are deleted.
Press Reset.
Please note that all saved APN connections, you've created, are deleted.

3. 3. Reset network settings

Press Reset Wi-Fi and Bluetooth settings.
Please note that all saved Wi-Fi and Bluetooth connections and passwords, you've created, are deleted.
Press Reset settings.
Please note that all saved Wi-Fi and Bluetooth connections and passwords, you've created, are deleted.

4. 4. Return to the home screen

Press the Home key to return to the home screen.

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