Samsung Galaxy Note10

Samsung Galaxy Note10

Android 9.0

I can't start my Samsung Galaxy Note10 Android 9.0

Cause 1 of 7: The phone lock code is turned on

When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Turn off phone lock code.

Step 1 of 16

Find "Biometrics and security"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 16

Find "Biometrics and security"

Press the settings icon.

Step 3 of 16

Find "Biometrics and security"

Press Biometrics and security.

Step 4 of 16

Create phone lock code using a fingerprint

Press Fingerprints.

Step 5 of 16

Create phone lock code using a fingerprint

Press Continue.

Step 6 of 16

Create phone lock code using a fingerprint

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Step 7 of 16

Create phone lock code using a fingerprint

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Step 8 of 16

Create phone lock code using a fingerprint

Press Done.

Step 9 of 16

Create phone lock code using a fingerprint

Press the indicators next to the required settings to turn them on or off.

Step 10 of 16

Create phone lock code using a fingerprint

Press the Return key twice.

Step 11 of 16

Turn off use of phone lock code

Press Lock screen.

Step 12 of 16

Turn off use of phone lock code

Press Screen lock type and key in the current phone lock code.

Step 13 of 16

Turn off use of phone lock code

Press None.

Step 14 of 16

Turn off use of phone lock code

Press Remove data.

Step 15 of 16

Turn off use of phone lock code

Press Remove.

Step 16 of 16

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Biometrics and security"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Biometrics and security.

2 Create phone lock code using a fingerprint

Press Fingerprints.
Press Continue.
Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Follow the instructions on the screen to create the phone lock code using your fingerprint.
Press Done.
Press the indicators next to the required settings to turn them on or off.
Press the Return key twice.

3 Turn off use of phone lock code

Press Lock screen.
Press Screen lock type and key in the current phone lock code.
Press None.
Press Remove data.
Press Remove.

4 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.