Samsung Galaxy Note 4

Samsung Galaxy Note 4

It's not possible to leave a voice message - Samsung Galaxy Note 4

Cause 4 of 4: Voice calls are not diverted to your voicemail

Missed calls are only diverted to your voicemail if the correct divert settings have been selected. You can change the settings in the phone menu.

Solution: Divert calls to your voicemail.

Step 1 of 15

Find "Voice call"

Press Phone.

Step 2 of 15

Find "Voice call"

Press Keypad.

Step 3 of 15

Find "Voice call"

Press the menu icon.

Step 4 of 15

Find "Voice call"

Press Settings.

Step 5 of 15

Find "Voice call"

Press Call.

Step 6 of 15

Find "Voice call"

Press More settings.
After a moment the current settings are displayed.

Step 7 of 15

Find "Voice call"

Press Call forwarding.

Step 8 of 15

Find "Voice call"

Press Voice call.

Samsung Galaxy Note 4
Step 9 of 15

Select divert type

The current settings are displayed.

Step 10 of 15

Select divert type

Press one of the following options:
Always forward

Step 11 of 15

Select divert type

Forward when busy

Step 12 of 15

Select divert type

Forward when unanswered

Step 13 of 15

Select divert type

Forward when unreachable

Step 14 of 15

Divert calls to voicemail

Key in 707 and press Enable.

Step 15 of 15

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Voice call"

Press Phone.
Press Keypad.
Press the menu icon.
Press Settings.
Press Call.
Press More settings.
After a moment the current settings are displayed.
Press Call forwarding.
Press Voice call.

2 Select divert type

The current settings are displayed.
Samsung Galaxy Note 4
Press one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable

3 Divert calls to voicemail

Key in 707 and press Enable.

4 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.