Samsung Galaxy A12

Samsung Galaxy A12

Android 10.0

I can't turn on my Samsung Galaxy A12 Android 10.0

Cause 2 of 3: Your phone doesn't turn on correctly

To be able to turn on the phone, it needs to be done correctly.

Solution: See how to turn on your phone.

Step 1 of 6

Turn on your phone

Press and hold the Side key until your phone is turned on.

Step 2 of 6

Enter your PIN

If you're asked to key in your PIN, do so and press OK.

Step 3 of 6

Turn off your phone

Slide two fingers downwards starting from the top of the screen.

Step 4 of 6

Turn off your phone

Press the power off icon.

Step 5 of 6

Turn off your phone

Press Power off.

Step 6 of 6

Turn off your phone

Press Power off.

1 Turn on your phone

Press and hold the Side key until your phone is turned on.

2 Enter your PIN

If you're asked to key in your PIN, do so and press OK.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from One NZ.

3 Turn off your phone

Slide two fingers downwards starting from the top of the screen.
Press the power off icon.
Press Power off.
Press Power off.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.