Samsung B2710

Samsung B2710

You can't receive voice calls - Samsung B2710

Cause 1 of 3: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail.

Solution: Turn off divert of all calls.

Step 1 of 7

Find "Call diverting"

Press Menu.

Step 2 of 7

Find "Call diverting"

Scroll to Settings and press the Navigation key.

Step 3 of 7

Find "Call diverting"

Scroll to Call and press the Navigation key.

Step 4 of 7

Find "Call diverting"

Scroll to Voice call and press the Navigation key.

Step 5 of 7

Find "Call diverting"

Scroll to Call diverting and press the Navigation key.

Step 6 of 7

Cancel all diverts

Scroll to Cancel all and press the Navigation key.

Step 7 of 7

Return to the home screen

Press Disconnect to return to the home screen.

1 Find "Call diverting"

Press Menu.
Scroll to Settings and press the Navigation key.
Scroll to Call and press the Navigation key.
Scroll to Voice call and press the Navigation key.
Scroll to Call diverting and press the Navigation key.

2 Cancel all diverts

Scroll to Cancel all and press the Navigation key.

3 Return to the home screen

Press Disconnect to return to the home screen.

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