Samsung Galaxy Tab A 10.1 (2016)

Samsung Galaxy Tab A 10.1 (2016)

Android 6.0

I can't send and receive email messages on my Samsung Galaxy Tab A 10.1 (2016) Android 6.0

Cause 3 of 4: The incoming or outgoing mail server isn't available

Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.

Solution: Use the outgoing server assigned to you by Vodafone.

Step 1 of 41

Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Step 2 of 41

Find "Accounts"

Press the settings icon.

Step 3 of 41

Find "Accounts"

Press Accounts.

Step 4 of 41

Create new email account

Press Add account.

Step 5 of 41

Create new email account

Press Email.

Step 6 of 41

Enter email address

Press Email address and key in your email address.

Step 7 of 41

Enter password

Press Password and key in the password for your email account.

Step 8 of 41

Enter password

Press SIGN IN.

Step 9 of 41

Enter password

If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.

Step 10 of 41

Select server type

Press POP3 ACCOUNT.

Step 11 of 41

Enter username

Press User name and key in the username for your email account.

Step 12 of 41

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 13 of 41

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 14 of 41

Turn off encryption of incoming email messages

Press None.

110
Step 15 of 41

Enter incoming port

Press the field below "Port" and key in 110.

Step 16 of 41

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 17 of 41

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your tablet.

Step 18 of 41

Turn deletion of email messages on server on or off

Press When deleted from Inbox to delete email messages on the server when you delete them on your tablet.

Step 19 of 41

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Step 20 of 41

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 21 of 41

Turn off encryption of outgoing email messages

Press None to turn off the function.

25
Step 22 of 41

Enter outgoing port

Press the field below "Port" and key in 25.

Step 23 of 41

Turn SMTP authentication on or off

Press Authentication required before sending emails to turn the function on or off.

Step 24 of 41

Turn SMTP authentication on or off

If you turn on SMTP authentication, press the field below "User name" and key in the username for your email account.

Step 25 of 41

Turn SMTP authentication on or off

If you turn on SMTP authentication, press the field below "Password" and key in the password for your email account.

Step 26 of 41

Turn SMTP authentication on or off

Press SIGN IN.

Step 27 of 41

Return to the home screen

Press the Home key to return to the home screen.

Step 28 of 41

Find "Email"

Press Apps.

Step 29 of 41

Find "Email"

Press Samsung.

Step 30 of 41

Find "Email"

Press Email.

Step 31 of 41

Turn on email message synchronisation

Press MORE.

Step 32 of 41

Turn on email message synchronisation

Press the required email account.

Step 33 of 41

Turn on email message synchronisation

Press the indicator next to "Sync account" to turn on the function.

Step 34 of 41

Enter email account name

Press Account name.

Step 35 of 41

Enter email account name

Key in the required name for the email account and press OK.

Step 36 of 41

Enter sender name

Press Your name.

Step 37 of 41

Enter sender name

Key in the required sender name and press OK.

Step 38 of 41

Select setting for retrieval of new email messages

Press Sync schedule.

Step 39 of 41

Select setting for retrieval of new email messages

Press Set sync schedule.

Step 40 of 41

Select setting for retrieval of new email messages

Press the required setting.

Step 41 of 41

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.

2 Create new email account

Press Add account.
Press Email.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.
Press SIGN IN.
If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.

5 Select server type

Press POP3 ACCOUNT.

6 Enter username

Press User name and key in the username for your email account.

7 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

8 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None.

9 Enter incoming port

Press the field below "Port" and key in 110.
110

10 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".
Press Never to keep email messages on the server when you delete them on your tablet.
Press When deleted from Inbox to delete email messages on the server when you delete them on your tablet.

11 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

12 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None to turn off the function.

13 Enter outgoing port

Press the field below "Port" and key in 25.
25

14 Turn SMTP authentication on or off

Press Authentication required before sending emails to turn the function on or off.
If you turn on SMTP authentication, press the field below "User name" and key in the username for your email account.
If you turn on SMTP authentication, press the field below "Password" and key in the password for your email account.
Press SIGN IN.

15 Return to the home screen

Press the Home key to return to the home screen.

16 Find "Email"

Press Apps.
Press Samsung.
Press Email.

17 Turn on email message synchronisation

Press MORE.
Press the required email account.
Press the indicator next to "Sync account" to turn on the function.

18 Enter email account name

Press Account name.
Key in the required name for the email account and press OK.

19 Enter sender name

Press Your name.
Key in the required sender name and press OK.

20 Select setting for retrieval of new email messages

Press Sync schedule.
Press Set sync schedule.
Press the required setting.

21 Return to the home screen

Press the Home key to return to the home screen.

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