Samsung Galaxy Tab A 10.1 (2016)

Samsung Galaxy Tab A 10.1 (2016)

Android 6.0

I can't make voice calls on my Samsung Galaxy Tab A 10.1 (2016) Android 6.0

Cause 4 of 15: Fixed dialling is turned on

When you turn on fixed dialling, you can only call predefined numbers and do emergency calls.

Solution: Turn off fixed dialling.

Step 1 of 10

Find "Fixed Dialling Numbers"

Press Phone.

Step 2 of 10

Find "Fixed Dialling Numbers"

Press MORE.

Step 3 of 10

Find "Fixed Dialling Numbers"

Press Settings.

Step 4 of 10

Find "Fixed Dialling Numbers"

Press More settings.

Step 5 of 10

Find "Fixed Dialling Numbers"

Press Fixed Dialling Numbers.

Step 6 of 10

Turn fixed dialling on or off

Press Enable FDN to turn on fixed dialling.

Step 7 of 10

Turn fixed dialling on or off

Key in your PIN2 and press OK.

Step 8 of 10

Turn fixed dialling on or off

Press Disable FDN to turn off fixed dialling.

Step 9 of 10

Turn fixed dialling on or off

Key in your PIN2 and press OK.

Step 10 of 10

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Fixed Dialling Numbers"

Press Phone.
Press MORE.
Press Settings.
Press More settings.
Press Fixed Dialling Numbers.

2 Turn fixed dialling on or off

Press Enable FDN to turn on fixed dialling.
Key in your PIN2 and press OK.
Press Disable FDN to turn off fixed dialling.
Key in your PIN2 and press OK.

3 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.