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Samsung Galaxy J5

Samsung Galaxy J5

Android 5.1.1

I can't send and receive email messages on my Samsung Galaxy J5 Android 5.1.1

Cause 3 of 3: Your phone hasn't been correctly set up for POP3 email

To send and receive email messages using POP3, your phone needs to be correctly set up for email.

Solution: Set up your phone for POP3 email.

Step 1 of 33

Find" Accounts"

Slide your finger downwards starting from the top of the screen.

Step 2 of 33

Find" Accounts"

Press the settings icon.

Step 3 of 33

Find" Accounts"

Press Accounts.

Step 4 of 33

Create new email account

Press Add account.

Step 5 of 33

Create new email account

Press Email.

Step 6 of 33

Enter email address

Press Email address and key in your email address.

Step 7 of 33

Enter password

Press Password and key in the password for your email account.

Step 8 of 33

Enter password

Press NEXT.

Step 9 of 33

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 10 of 33

Select server type

Press POP3 ACCOUNT.

Step 11 of 33

Enter username

Press the field below "User name" and key in the username for your email account.

Step 12 of 33

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 13 of 33

Turn encryption of incoming email on or off

Press the drop down list below "Security type".

Step 14 of 33

Turn encryption of incoming email on or off

Press None to turn off the function.

Step 15 of 33

Turn encryption of incoming email on or off

Press the required setting to turn on the function.

110
Step 16 of 33

Enter incoming port

Press the field below "Port" and key in 110.

Step 17 of 33

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 18 of 33

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 19 of 33

Turn deletion of email messages on server on or off

Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.

Step 20 of 33

Turn deletion of email messages on server on or off

Press NEXT.

Step 21 of 33

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Step 22 of 33

Turn encryption of outgoing email on or off

Press the drop down list below "Security type".

Step 23 of 33

Turn encryption of outgoing email on or off

Press None to turn off the function.

Step 24 of 33

Turn encryption of outgoing email on or off

Press the required setting to turn on the function.

25
Step 25 of 33

Enter outgoing port

Press the field below "Port" and key in 25.

Step 26 of 33

Turn SMTP authentication on or off

Press Require sign-in to turn the function on or off.

Step 27 of 33

Turn SMTP authentication on or off

If you turn on SMTP authentication, press the field below "User name" and key in the username for your email account.

Step 28 of 33

Turn SMTP authentication on or off

If you turn on SMTP authentication, press the field below "Password" and key in the password for your email account.

Step 29 of 33

Turn SMTP authentication on or off

Press NEXT.

Step 30 of 33

Enter email account name

Press the field below "Account name (optional)" and key in the required name.

Step 31 of 33

Enter sender name

Press the field below "Your name (for outgoing emails)" and key in the required sender name.

Step 32 of 33

Enter sender name

Press DONE.

Step 33 of 33

Return to the home screen

Press the Home key to return to the home screen.

1 Find" Accounts"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.

2 Create new email account

Press Add account.
Press Email.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press POP3 ACCOUNT.

6 Enter username

Press the field below "User name" and key in the username for your email account.

7 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

8 Turn encryption of incoming email on or off

Press the drop down list below "Security type".
Press None to turn off the function.
Press the required setting to turn on the function.

9 Enter incoming port

Press the field below "Port" and key in 110.
110

10 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".
Press Never to keep email messages on the server when you delete them on your phone.
Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.
Press NEXT.

11 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

12 Turn encryption of outgoing email on or off

Press the drop down list below "Security type".
Press None to turn off the function.
Press the required setting to turn on the function.

13 Enter outgoing port

Press the field below "Port" and key in 25.
25

14 Turn SMTP authentication on or off

Press Require sign-in to turn the function on or off.
If you turn on SMTP authentication, press the field below "User name" and key in the username for your email account.
If you turn on SMTP authentication, press the field below "Password" and key in the password for your email account.
Press NEXT.

15 Enter email account name

Press the field below "Account name (optional)" and key in the required name.

16 Enter sender name

Press the field below "Your name (for outgoing emails)" and key in the required sender name.
Press DONE.

17 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

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