Samsung Galaxy J3 (2016)

Samsung Galaxy J3 (2016)

Android 5.1.1

I can't make voice calls on my Samsung Galaxy J3 (2016) Android 5.1.1

Cause 1 of 3: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls on your phone.

Solution: Cancel all diverts.

Step 1 of 9

Find "Call forwarding"

Press Phone.

Step 2 of 9

Find "Call forwarding"

Press MORE.

Step 3 of 9

Find "Call forwarding"

Press Settings.

Step 4 of 9

Find "Call forwarding"

Press More settings.

Step 5 of 9

Find "Call forwarding"

Press Call forwarding.

Step 6 of 9

Cancel all diverts

Press Voice call.

Step 7 of 9

Cancel all diverts

Press the required divert type.

Step 8 of 9

Cancel all diverts

Press DISABLE.

Step 9 of 9

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Call forwarding"

Press Phone.

Press MORE.

Press Settings.

Press More settings.

Press Call forwarding.

2 Cancel all diverts

Press Voice call.

Press the required divert type.

Press DISABLE.

3 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection