Samsung Galaxy A8 2018

Samsung Galaxy A8 2018

Android 7.1

My Samsung Galaxy A8 2018 Android 7.1 uses a large amount of mobile data

Cause 1 of 3: Automatic mobile data usage is turned on

If automatic mobile data usage is turned on, your phone will use mobile data when the connection to the Wi-Fi network is poor.

Solution: Turn off automatic use of mobile data.

Step 1 of 8

Find "Wi-Fi"

Slide your finger downwards starting from the top of the screen.

Step 2 of 8

Find "Wi-Fi"

Press the settings icon.

Step 3 of 8

Find "Wi-Fi"

Press Connections.

Step 4 of 8

Find "Wi-Fi"

Press Wi-Fi.

Step 5 of 8

Turn on Wi-Fi

Press the indicator to turn on the function.

Step 6 of 8

Turn automatic use of mobile data on or off

Press ADVANCED.

Step 7 of 8

Turn automatic use of mobile data on or off

Press the indicator next to "Adaptive Wi-Fi" to turn the function on or off.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Wi-Fi"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Connections.
Press Wi-Fi.

2 Turn on Wi-Fi

Press the indicator to turn on the function.

3 Turn automatic use of mobile data on or off

Press ADVANCED.
Press the indicator next to "Adaptive Wi-Fi" to turn the function on or off.

4 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.