Samsung Galaxy A5

Samsung Galaxy A5

How to guides

Update phone software

It's important that you update your phone with the newest software, as the manufacturer continuously corrects errors. It's recommended that you back up the phone memory first. Remember, you need to set up your phone for internet.

Step 1 of 4

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Step 2 of 4

Press About device.

Step 3 of 4

Press Software updates.

Step 4 of 4

Press Update now.
If a new software version is available, it's displayed.
Follow the instructions on the display to update your phone's software.

1. Find "Software updates"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.
Press About device.
Press Software updates.

2. Update phone software

Press Update now.
If a new software version is available, it's displayed.
Follow the instructions on the display to update your phone's software.

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.