Samsung Galaxy A5 (2016)

Android 5.1.1

I can't make voice calls on my Samsung Galaxy A5 (2016) Android 5.1.1

Cause 2 of 3: There's a connection error

If your phone doesn't receive any calls when someone calls you, it may be caused by an unknown connection error.

Step 1 of 2

Restart your phone

Press and hold the Bottom volume key.

Step 2 of 2

Restart your phone

At the same time, press and hold On/Off until your phone restarts.

Press and hold the Bottom volume key.

At the same time, press and hold On/Off until your phone restarts.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection