Samsung B2710

Samsung B2710

You can't use the internet - Samsung B2710

Cause 1 of 3: The selected web page isn't supported by your phone's browser

Your phone's browser might have some limitations, which mean that you can't visit some web pages.

Solution: Go to another web page.

Step 1 of 12

Open internet browser

Press Menu.

Step 2 of 12

Open internet browser

Scroll to Internet and press the Navigation key.

Step 3 of 12

Enter web address

Press Options.

Step 4 of 12

Enter web address

Scroll to Enter URL and press the Navigation key.

Step 5 of 12

Enter web address

Key in the address of the required web page and press the Navigation key.

Step 6 of 12

Add current web page to bookmarks

Press Options.

Step 7 of 12

Add current web page to bookmarks

Scroll to Add to Bookmarks and press the Navigation key.

Step 8 of 12

Add current web page to bookmarks

Key in the required name of the bookmark and press the Navigation key.

Step 9 of 12

Go to bookmark

Press Options.

Step 10 of 12

Go to bookmark

Scroll to Bookmarks and press the Navigation key.

Step 11 of 12

Go to bookmark

Highlight the required bookmark and press the Navigation key.

Step 12 of 12

Return to the home screen

Press Disconnect to return to the home screen.

1 Open internet browser

Press Menu.
Scroll to Internet and press the Navigation key.

2 Enter web address

Press Options.
Scroll to Enter URL and press the Navigation key.
Key in the address of the required web page and press the Navigation key.

3 Add current web page to bookmarks

Press Options.
Scroll to Add to Bookmarks and press the Navigation key.
Key in the required name of the bookmark and press the Navigation key.

4 Go to bookmark

Press Options.
Scroll to Bookmarks and press the Navigation key.
Highlight the required bookmark and press the Navigation key.

5 Return to the home screen

Press Disconnect to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.