Samsung B2710

Samsung B2710

You can't start up your phone - Samsung B2710

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 7

Find "Phone lock"

Press Menu.

Step 2 of 7

Find "Phone lock"

Scroll to Settings and press the Navigation key.

Step 3 of 7

Find "Phone lock"

Scroll to Security and press the Navigation key.

Step 4 of 7

Find "Phone lock"

Scroll to Phone lock and press the Navigation key.

Step 5 of 7

Turn use of phone lock code on or off

Key in the required phone lock code and press the Navigation key.

Step 6 of 7

Turn use of phone lock code on or off

Key in the phone lock code again and press the Navigation key.

Step 7 of 7

Return to the home screen

Press Disconnect to return to the home screen.

1 Find "Phone lock"

Press Menu.
Scroll to Settings and press the Navigation key.
Scroll to Security and press the Navigation key.
Scroll to Phone lock and press the Navigation key.

2 Turn use of phone lock code on or off

Key in the required phone lock code and press the Navigation key.
Key in the phone lock code again and press the Navigation key.

3 Return to the home screen

Press Disconnect to return to the home screen.

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