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Microsoft Lumia 550

Microsoft Lumia 550

Windows Phone 10.0

I can't send and receive email on my phone

Cause 1 of 3: The phone hasn't been correctly set up for POP3/IMAP email

To send and receive email messages using POP3/IMAP, the phone needs to be correctly set up for email messaging.

Solution: Set up the phone for POP3 or IMAP email.

Step 1 of 24

Find "Your email and accounts"

Slide your finger downwards on the screen.

Step 2 of 24

Find "Your email and accounts"

Press All settings.

Step 3 of 24

Find "Your email and accounts"

Press Accounts.

Step 4 of 24

Find "Your email and accounts"

Press Your email and accounts.

Step 5 of 24

Create new email account

Press Add an account.

Step 6 of 24

Create new email account

Press Other account.

Step 7 of 24

Enter email address

Press the field below "Email address" and key in your email address.

Step 8 of 24

Enter password

Press the field below "Password" and key in the password for your email account.

Step 9 of 24

Enter password

Press Sign in.

Step 10 of 24

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 24

Enter account name

Press the field below "Account name" and key in the required name.

Step 12 of 24

Enter sender name

Press the field below "Your name" and key in the required sender name.

Step 13 of 24

Enter incoming server

Press the field below "Incoming email server" and key in the name of your email provider's incoming server.

Step 14 of 24

Select server type

Press the drop down list below "Account type".

Step 15 of 24

Select server type

Press POP3.

Step 16 of 24

Enter username

Press the field below "Username" and key in the username for your email account.

smtp2.vodafone.net.nz
Step 17 of 24

Enter outgoing server

Press the field below "Outgoing (SMTP) email server" and key in the name of your email provider's outgoing server. Please note that if you have a Vodafone Mail email address, you need to key in smtp2.vodafone.net.nz as outgoing server.

Step 18 of 24

Turn SMTP authentication on or off

Press Outgoing server requires authentication to turn the function on or off. Please note that if you have a Vodafone email address, you need to turn on SMTP authentication and key in the username and password for your email account.

Step 19 of 24

Turn SMTP authentication on or off

Press Use the same username and password for sending email to turn on the function.

Step 20 of 24

Turn off encryption of incoming email messages

Press Require SSL for incoming email to turn off the function.

Step 21 of 24

Turn off encryption of outgoing email messages

Press Require SSL for outgoing email to turn off the function.

Step 22 of 24

Finish setup

Press Sign in.

Step 23 of 24

Finish setup

Press Done.

Step 24 of 24

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Your email and accounts"

Slide your finger downwards on the screen.
Press All settings.
Press Accounts.
Press Your email and accounts.

2 Create new email account

Press Add an account.
Press Other account.
If the name of your email provider is on the list, press this instead.

3 Enter email address

Press the field below "Email address" and key in your email address.

4 Enter password

Press the field below "Password" and key in the password for your email account.
Press Sign in.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Enter account name

Press the field below "Account name" and key in the required name.

6 Enter sender name

Press the field below "Your name" and key in the required sender name.

7 Enter incoming server

Press the field below "Incoming email server" and key in the name of your email provider's incoming server.

8 Select server type

Press the drop down list below "Account type".
Press POP3.

9 Enter username

Press the field below "Username" and key in the username for your email account.

10 Enter outgoing server

Press the field below "Outgoing (SMTP) email server" and key in the name of your email provider's outgoing server. Please note that if you have a Vodafone Mail email address, you need to key in smtp2.vodafone.net.nz as outgoing server.
smtp2.vodafone.net.nz

11 Turn SMTP authentication on or off

Press Outgoing server requires authentication to turn the function on or off. Please note that if you have a Vodafone email address, you need to turn on SMTP authentication and key in the username and password for your email account.
Press Use the same username and password for sending email to turn on the function.

12 Turn off encryption of incoming email messages

Press Require SSL for incoming email to turn off the function.

13 Turn off encryption of outgoing email messages

Press Require SSL for outgoing email to turn off the function.

14 Finish setup

Press Sign in.
Press Done.

15 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause
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