How to guides

Restore factory default settings

If your phone gets slow or doesn't work as it usually does, it may help to restore the factory default settings. All settings and configurations you've made on your phone are deleted.

Step 1 of 7

Find "Factory data reset"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Step 2 of 7

Find "Factory data reset"

Press General.

Step 3 of 7

Find "Factory data reset"

Press Backup & reset.

Step 4 of 7

Find "Factory data reset"

Press Factory data reset.

Step 5 of 7

Restore factory default settings

Press RESET PHONE.

Step 6 of 7

Restore factory default settings

Press Delete all.

Step 7 of 7

Restore factory default settings

Press OK to confirm.
Wait a moment while the factory default settings are restored.
Follow the instructions on the display to set up your phone and prepare it for use.

1. Find "Factory data reset"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.
Press General.
Press Backup & reset.
Press Factory data reset.

2. Restore factory default settings

Press RESET PHONE.
Press Delete all.
Press OK to confirm.
Wait a moment while the factory default settings are restored.
Follow the instructions on the display to set up your phone and prepare it for use.

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