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Apple iPhone 6s Plus

Apple iPhone 6s Plus

I can't send and receive email on my phone

Cause 1 of 3: The phone hasn't been correctly set up for POP3/IMAP email

To send and receive email messages using POP3/IMAP, the phone needs to be correctly set up for email messaging.

Solution: Set up the phone for POP3 or IMAP email.

Step 1 of 23

Find "Mail, Contacts, Calendars"

Press Settings.

Step 2 of 23

Find "Mail, Contacts, Calendars"

Press Mail, Contacts, Calendars.

Step 3 of 23

Create new email account

Press Add Account.

Step 4 of 23

Create new email account

Press Other.

Step 5 of 23

Create new email account

Press Add Mail Account.

Step 6 of 23

Enter sender name

Press Name and key in the required sender name.

Step 7 of 23

Enter email address

Press Email and key in your email address.

Step 8 of 23

Enter password

Press Password and key in the password for your email account.

Step 9 of 23

Enter email account name

Press Description and key in the password for your email account.

Step 10 of 23

Enter email account name

Press Next.

Step 11 of 23

Enter email account name

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 12 of 23

Select server type

Press POP.

Step 13 of 23

Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

Step 14 of 23

Enter username

Press Username and key in the username for your email account.

Step 15 of 23

Enter outgoing server

Press Host Name and key in the name of your email provider's outgoing server.

Step 16 of 23

Enter username

Press Username and key in the username for your email account.

Step 17 of 23

Enter password

Press Password and key in the password for your email account.

Step 18 of 23

Enter password

Press Save.

Step 19 of 23

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 20 of 23

Select setting for retrieval of new email messages

Press the indicator next to "Push" to turn the function on or off.

Step 21 of 23

Select setting for retrieval of new email messages

If you turn off the function, press the required setting.

Step 22 of 23

Select setting for retrieval of new email messages

Press Mail....

Step 23 of 23

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Mail, Contacts, Calendars"

Press Settings.
Press Mail, Contacts, Calendars.

2 Create new email account

Press Add Account.
Press Other.
If the name of your email provider is on the list, press this instead.
Press Add Mail Account.

3 Enter sender name

Press Name and key in the required sender name.

4 Enter email address

Press Email and key in your email address.

5 Enter password

Press Password and key in the password for your email account.

6 Enter email account name

Press Description and key in the password for your email account.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

7 Select server type

Press POP.

8 Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

9 Enter username

Press Username and key in the username for your email account.

10 Enter outgoing server

Press Host Name and key in the name of your email provider's outgoing server.

11 Enter username

Press Username and key in the username for your email account.

12 Enter password

Press Password and key in the password for your email account.
Press Save.

13 Select setting for retrieval of new email messages

Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press Mail....

14 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

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