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Apple iPhone 6 Plus

Apple iPhone 6 Plus

iOS 11.0 iOS 10.1
iOS8
If you don’t know your device’s software version, you can check it by selecting Settings > General > About.

Troubleshooting

I can't send and receive email messages

Cause 1 of 3: The phone hasn't been correctly set up for POP3/IMAP email

To send and receive email messages using POP3/IMAP, the phone needs to be correctly set up for email messaging.

Solution: Set up the phone for POP3 or IMAP email.

Step 1 of 41

Find "Accounts & Passwords"

Press Settings.

Step 2 of 41

Find "Accounts & Passwords"

Press Accounts & Passwords.

Step 3 of 41

Create new email account

Press Add Account.

Step 4 of 41

Create new email account

Press Other.

Step 5 of 41

Create new email account

Press Add Mail Account.

Step 6 of 41

Enter sender name

Press Name and key in the required sender name.

Step 7 of 41

Enter email address

Press Email and key in your email address.

Step 8 of 41

Enter password

Press Password and key in the password for your email account.

Step 9 of 41

Enter email account name

Press Description and key in the required name.

Step 10 of 41

Enter email account name

Press Next.

Step 11 of 41

Enter email account name

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 12 of 41

Select server type

Press POP.

Step 13 of 41

Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

Step 14 of 41

Enter username

Press Username and key in the username for your email account.

Step 15 of 41

Enter outgoing server

Press Host Name and key in the name of your email provider's outgoing server.

Step 16 of 41

Enter username

Press Username and key in the username for your email account.

Step 17 of 41

Enter password

Press Password and key in the password for your email account.

Step 18 of 41

Enter password

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Step 19 of 41

Select email account

Press the name of the email account you've just set up.

Step 20 of 41

Turn off encryption of outgoing email messages

Press SMTP.

Step 21 of 41

Turn off encryption of outgoing email messages

Press the field below "PRIMARY SERVER".

Step 22 of 41

Turn off encryption of outgoing email messages

Press the indicator next to "Use SSL" to turn off the function.

Step 23 of 41

Turn off password encryption

Press Authentication.

Step 24 of 41

Turn off password encryption

Press Password.

Step 25 of 41

Turn off password encryption

Press arrow left.

25
Step 26 of 41

Enter outgoing port

Press Server Port and key in 25.

Step 27 of 41

Enter outgoing port

Press Done.

Step 28 of 41

Enter outgoing port

Press arrow left.

Step 29 of 41

Turn off encryption of incoming email messages

Press Advanced.

Step 30 of 41

Turn off encryption of incoming email messages

Press the indicator next to "Use SSL" to turn off the function.

Step 31 of 41

Turn off password encryption

Press Authentication.

Step 32 of 41

Turn off password encryption

Press Password.

Step 33 of 41

Turn off password encryption

Press arrow left.

110
Step 34 of 41

Enter incoming port

Press Server Port and key in 110.

Step 35 of 41

Enter incoming port

Press arrow left.

Step 36 of 41

Enter incoming port

Press Done.

Step 37 of 41

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 38 of 41

Select setting for retrieval of new email messages

Press the indicator next to "Push" to turn the function on or off.

Step 39 of 41

Select setting for retrieval of new email messages

If you turn off the function, press the required setting.

Step 40 of 41

Select setting for retrieval of new email messages

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Step 41 of 41

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts & Passwords"

Press Settings.
Press Accounts & Passwords.

2 Create new email account

Press Add Account.
Press Other.
If the name of your email provider is on the list, press this instead.
Press Add Mail Account.

3 Enter sender name

Press Name and key in the required sender name.

4 Enter email address

Press Email and key in your email address.

5 Enter password

Press Password and key in the password for your email account.

6 Enter email account name

Press Description and key in the required name.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

7 Select server type

Press POP.

8 Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

9 Enter username

Press Username and key in the username for your email account.

10 Enter outgoing server

Press Host Name and key in the name of your email provider's outgoing server.

11 Enter username

Press Username and key in the username for your email account.

12 Enter password

Press Password and key in the password for your email account.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

13 Select email account

Press the name of the email account you've just set up.

14 Turn off encryption of outgoing email messages

Press SMTP.
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" to turn off the function.

15 Turn off password encryption

Press Authentication.
Press Password.
Press arrow left.

16 Enter outgoing port

Press Server Port and key in 25.
25
Press Done.
Press arrow left.

17 Turn off encryption of incoming email messages

Press Advanced.
Press the indicator next to "Use SSL" to turn off the function.

18 Turn off password encryption

Press Authentication.
Press Password.
Press arrow left.

19 Enter incoming port

Press Server Port and key in 110.
110
Press arrow left.
Press Done.

20 Select setting for retrieval of new email messages

Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.

21 Return to the home screen

Press the Home key to return to the home screen.

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