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Apple iPhone 6

Apple iPhone 6

iOS 11.0 iOS 10.0
iOS8
If you don’t know your device’s software version, you can check it by selecting Settings > General > About.

Troubleshooting

I can't send and receive email messages

Cause 1 of 3: The incoming or outgoing mail server isn't available

Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.

Solution: Use the outgoing server assigned to you by Vodafone.

Step 1 of 42

Find "Mail"

Press Settings.

Step 2 of 42

Find "Mail"

Press Mail.

Step 3 of 42

Create new email account

Press Accounts.

Step 4 of 42

Create new email account

Press Add Account.

Step 5 of 42

Create new email account

Press Other.

Step 6 of 42

Create new email account

Press Add Mail Account.

Step 7 of 42

Enter sender name

Press Name and key in the required sender name.

Step 8 of 42

Enter email address

Press Email and key in your email address.

Step 9 of 42

Enter password

Press Password and key in the password for your email account.

Step 10 of 42

Enter email account name

Press Description and key in the required name.

Step 11 of 42

Enter email account name

Press Next.

Step 12 of 42

Enter email account name

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 13 of 42

Select server type

Press POP.

Step 14 of 42

Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

Step 15 of 42

Enter username

Press Username and key in the username for your email account.

Step 16 of 42

Enter outgoing server

Press Host Name and key in the name of your email provider's outgoing server.

Step 17 of 42

Enter username

Press Username and key in the username for your email account.

Step 18 of 42

Enter password

Press Password and key in the password for your email account.

Step 19 of 42

Enter password

Press Save.

Step 20 of 42

Select email account

Press the name of the email account you've just set up.

Step 21 of 42

Turn off encryption of outgoing email messages

Press SMTP.

Step 22 of 42

Turn off encryption of outgoing email messages

Press the field below "PRIMARY SERVER".

Step 23 of 42

Turn off encryption of outgoing email messages

Press the indicator next to "Use SSL" to turn off the function.

Step 24 of 42

Turn off password encryption

Press Authentication.

Step 25 of 42

Turn off password encryption

Press Password.

Step 26 of 42

Turn off password encryption

Press arrow left.

Step 27 of 42

Enter outgoing port

Press Server Port.

25
Step 28 of 42

Enter outgoing port

Key in 25 and press Done.

Step 29 of 42

Enter outgoing port

Press arrow left.

Step 30 of 42

Turn off encryption of incoming email messages

Press Advanced.

Step 31 of 42

Turn off encryption of incoming email messages

Press the indicator next to "Use SSL" to turn off the function.

Step 32 of 42

Turn off password encryption

Press Authentication.

Step 33 of 42

Turn off password encryption

Press Password.

Step 34 of 42

Turn off password encryption

Press arrow left.

Step 35 of 42

Enter incoming port

Press Server Port.

110
Step 36 of 42

Enter incoming port

Key in 110 and press arrow left.

Step 37 of 42

Enter incoming port

Press Done.

Step 38 of 42

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 39 of 42

Select setting for retrieval of new email messages

Press the indicator next to "Push" to turn the function on or off.

Step 40 of 42

Select setting for retrieval of new email messages

If you turn off the function, press the required setting.

Step 41 of 42

Select setting for retrieval of new email messages

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Step 42 of 42

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Mail"

Press Settings.
Press Mail.

2 Create new email account

Press Accounts.
Press Add Account.
Press Other.
If the name of your email provider is on the list, press this instead.
Press Add Mail Account.

3 Enter sender name

Press Name and key in the required sender name.

4 Enter email address

Press Email and key in your email address.

5 Enter password

Press Password and key in the password for your email account.

6 Enter email account name

Press Description and key in the required name.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

7 Select server type

Press POP.

8 Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

9 Enter username

Press Username and key in the username for your email account.

10 Enter outgoing server

Press Host Name and key in the name of your email provider's outgoing server.

11 Enter username

Press Username and key in the username for your email account.

12 Enter password

Press Password and key in the password for your email account.
Press Save.

13 Select email account

Press the name of the email account you've just set up.

14 Turn off encryption of outgoing email messages

Press SMTP.
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" to turn off the function.

15 Turn off password encryption

Press Authentication.
Press Password.
Press arrow left.

16 Enter outgoing port

Press Server Port.
Key in 25 and press Done.
25
Press arrow left.

17 Turn off encryption of incoming email messages

Press Advanced.
Press the indicator next to "Use SSL" to turn off the function.

18 Turn off password encryption

Press Authentication.
Press Password.
Press arrow left.

19 Enter incoming port

Press Server Port.
Key in 110 and press arrow left.
110
Press Done.

20 Select setting for retrieval of new email messages

Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.

21 Return to the home screen

Press the Home key to return to the home screen.

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